About
This screen displays the eoStar version that is currently running and contact information for Rutherford Support. Using the About Screen...
eoBasics
Advanced Customer Selector
The advanced customer selector provides the ability to search for a customer based on additional attributes, rather than just the...Advanced Product Selector
The advanced product search pop-up allows for sophisticated selecting of products. This pop-up will now appear throughout eoStar in many...Connecting to a Database
eoStar uses connection strings to communicate with a database. Each connection string only needs to be set up once per...Customer Filters
Customer filters are used to include and/or exclude specific groups of customers in a report or other eoStar feature. Filter...eoDocs on the Web
This menu will open eoStar’s web-based documentation repository in an internet browser. It is located at Help > eoDocs on...eoStar Calculator
The calculator is a quick tool for figuring out sums and totals. To bring up the calculator, go to Utilities>Calculator.eoStar on the Web
This menu will open eoStar.com in an internet browser. It is located at Help > eoStar on the Web.eoStar Password
You can change your password for logging-in to eoStar at any time. Feature Information Functional Area: eoBasics Roles Impacted: All...eoStar Tech Link
The Tech Link screen is used to track and update plugin, workstation, and handheld licensing information for the eoStar database....eoStarOne – Password Reset
Password resets for eoStarOne users are handled by eoStar Support. Feature Information Functional Area: eoBasics Roles Impacted: Office Platform: eoStarOne...Exporting to Excel from a Terminal Server
For customers running eoStar on a terminal server or using eoStarOne, exporting a report or grid to Excel could result...ION Cache
The ION cache is a collection of files (called a data cube) on a user’s local workstation that stores high-demand...Organizational Access
Organizational access allows eoStar to restrict the specific records and transactions that are available within interfaces and record types based...Product Filters
Product filters appear in many places throughout the eoStar backend. These filters allow you to choose which products do and...Refresh Map View
Refresh Map View is a troubleshooting tool for screens that use Google Maps to display customer locations. When to Use...Release Notes on the Web
This menu will open eoStar’s web-based release notes portal in an internet browser. It is located at Help > Release...Start a ScreenConnect Session
This menu will open ScreenConnect in an internet browser. It is located at Help > Start a ScreenConnect Session.Submit eoStar Support Ticket
This menu will open eoStar’s web-based support request portal in an internet browser. It is located at Help > Submit...System Culture Override
The System Culture Override is used to set which country’s standards eoStar will display for things like currency, number formatting,...